Difficult Conversations (Paperback)

Douglas Stone
325
The 10th-anniversary edition of the "New York Times" business bestseller-now updated with "Answers to Ten Questions People Ask"We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:A Decipher the underlying structure of every difficult conversationA Start (more)
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